Supervisory Progam Specialist (Community Care Mgr)
Duties include, but are not limited to:
Conducts daily monitoring of scheduling management, coordination, and analysis of Community Care and consult management. Makes decisions regarding administrative processes and how it effects interrelationships between organizational goals, policies, priorities, structure, and commitments of the staff. Provides direct supervision of Community Care staff performing a variety of administrative duties. Plans work to be accomplished, sets short and long-term goals, assigns work based on priorities, instructs employees on work and administrative matters. Meets the needs of customers while supporting the Medical Center and Service missions. Consistently communicates and treats customers (patients, visitors, volunteers, and all Medical Center staff) in a courteous, tactful, and respectful manner. Works well with numerous health care professionals and other administrative staff, has the ability to perform in a stressful environment/situation with extreme diplomacy, and viewed as an integral part of the Community Care team. Complex decision making processes must be invoked with the proper analysis skills and creative resolutions projected. Develops performance standards and completes competencies. Evaluates work performance of subordinates. Manages work assignments of staff. Promotion Potential:
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule:
Monday - Friday; 8:
00am - 4:
30pm Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Supervisory Progam Specialist (Community Care Mgr)/PD19446-O Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/12/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for the GS-09 grade level you must have a master's or equivalent graduate degree or2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. To qualify based on education for the GS-11 grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR, Combination:
Applicants may also combine education and experience to qualify at this level. Equivalent combinations of education and experience are qualifying for all grade levels for which both education and experience are acceptable. You will be rated on the following Competencies for this position:
Administration and ManagementConflict ManagementCustomer ServiceDecision MakingLeadershipPerformance Measurement Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
This work is sedentary. It occasionally requires carrying of light objects such as files, books and papers; some walking, standing and bending. No physical qualifications are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Conducts daily monitoring of scheduling management, coordination, and analysis of Community Care and consult management. Makes decisions regarding administrative processes and how it effects interrelationships between organizational goals, policies, priorities, structure, and commitments of the staff. Provides direct supervision of Community Care staff performing a variety of administrative duties. Plans work to be accomplished, sets short and long-term goals, assigns work based on priorities, instructs employees on work and administrative matters. Meets the needs of customers while supporting the Medical Center and Service missions. Consistently communicates and treats customers (patients, visitors, volunteers, and all Medical Center staff) in a courteous, tactful, and respectful manner. Works well with numerous health care professionals and other administrative staff, has the ability to perform in a stressful environment/situation with extreme diplomacy, and viewed as an integral part of the Community Care team. Complex decision making processes must be invoked with the proper analysis skills and creative resolutions projected. Develops performance standards and completes competencies. Evaluates work performance of subordinates. Manages work assignments of staff. Promotion Potential:
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule:
Monday - Friday; 8:
00am - 4:
30pm Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Supervisory Progam Specialist (Community Care Mgr)/PD19446-O Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/12/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for the GS-09 grade level you must have a master's or equivalent graduate degree or2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. To qualify based on education for the GS-11 grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR, Combination:
Applicants may also combine education and experience to qualify at this level. Equivalent combinations of education and experience are qualifying for all grade levels for which both education and experience are acceptable. You will be rated on the following Competencies for this position:
Administration and ManagementConflict ManagementCustomer ServiceDecision MakingLeadershipPerformance Measurement Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
This work is sedentary. It occasionally requires carrying of light objects such as files, books and papers; some walking, standing and bending. No physical qualifications are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0301 Miscellaneous Administration And Program - Salary Range:
$61,131 to $96,149 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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